Shipping Policy
The Sorelll team does everything possible to process and ship your order as quickly and carefully as possible.
Processing time
Orders are processed within 1–3 business days after payment is received. During busy periods, this may take slightly longer.
Delivery time
After processing, the average delivery time is:
- Netherlands & Belgium: 1–3 business days
- Europe: 3–7 business days
- International: 5–14 business days
Delivery times are indicative and may vary due to external factors such as carriers or customs.
Shipping costs
Shipping costs are calculated automatically during checkout. Any promotions such as free shipping will be clearly indicated.
Track & Trace
After dispatch, you will receive an email with a track & trace code to follow your order.
Incorrect address details
Please check your address carefully. We are not responsible for lost packages due to incorrect information.
Order not received
Have you not received your order within the expected delivery time? Please contact our customer service department using our contact form.