Frequently asked questions

We started Sorelll with a simple idea: a bag should be both stylish and practical, without compromise. We noticed that many bags were either too complex, or too simple and not functional enough. The right balance was missing.

That's why we decided to create our own collection. Sorelll stands for a sleek and thoughtful design, with attention to detail and ease of use. Our bags are minimalistic without being boring, organized without superfluous elements, and strong enough for everyday use.

We believe that a bag should not only be beautiful but also effortlessly move with your day.

The Sorelll bag has a spacious and practical size of 34 × 13 × 34 cm, allowing you to effortlessly carry all your essential items. Think of your wallet, phone, keys, make-up, and even larger items like a tablet or a small laptop.

Absolutely. Sorelll bags are designed for daily life and effortlessly move with you, from work to leisure. Thanks to their versatile design and practical layout, you can easily carry all your essential items without having to switch bags. Moreover, they are waterproof, so your belongings always stay protected. One bag, endless convenience.

Yes. Sorelll bags are designed with a thoughtful interior so you can carry your belongings in an organized way. Each bag has one zippered inside pocket and one open inside pocket for quick access to your essentials, while maintaining a sleek and stylish design.

At Sorelll, we consciously choose quality and sustainability over disposability. We believe in fewer, but better bags. Each bag is designed to last and remain a staple in your daily routine.

Shipping & Delivery

We currently ship to most countries in Europe and several international destinations. At checkout, you will see the available shipping options based on your location.

Shipping times vary per country. Please view our Shipping Policy for delivery times.

Once your order has shipped, you will receive a tracking link via email. You can also track your package at any time on our Tracking page using your tracking number or order number. If the tracking isn't updated right away, don't worry. It may take 24 to 48 hours to activate after shipment.

Your shipping costs will be calculated at checkout. All orders over 70 euros are free of shipping costs.

Should your product go missing during transit, do not hesitate to contact us at support@sorell.com. Rest assured, we are committed to addressing the situation promptly and ensuring a swift resolution for you. Your satisfaction is our top priority, and we'll work diligently to resolve any issues that may arise during shipping!

Orders & Returns

Due to our rapid order processing, we cannot guarantee that changes or cancellations can be made once an order has been processed. For the fastest processing and shipping times, the shipping process begins immediately after your order is placed. Once the shipping confirmation with tracking information has been sent, no more changes can be made. Please contact our customer service team via support@sorelll.com, and we will try to accommodate your request.

To initiate a return, please contact our customer support team at support@sorelll.com within 14 days of delivery. We will guide you through the process.

Please see our full Refund Policy for more information.

We kindly ask you to inspect your order carefully upon receipt. If you discover defects, damage, or if you happen to receive an incorrect item, please contact us. Your satisfaction remains our top priority, and we are happy to offer you the best possible solution.

Your refund will be processed as soon as we have received your return shipment.

Once the returned items have been received, processing your return request can take up to 7 business days.

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FAQ

Frequently asked questions

We started Sorelll with a simple idea: a bag should be both stylish and practical, without compromise. We noticed that many bags were either too complex, or too simple and not functional enough. The right balance was missing.

That's why we decided to create our own collection. Sorelll stands for a sleek and thoughtful design, with attention to detail and ease of use. Our bags are minimalistic without being boring, organized without superfluous elements, and strong enough for everyday use.

We believe that a bag should not only be beautiful but also effortlessly move with your day.

The Sorelll bag has a spacious and practical size of 34 × 13 × 34 cm, allowing you to effortlessly carry all your essential items. Think of your wallet, phone, keys, make-up, and even larger items like a tablet or a small laptop.

Yes. Sorelll bags are designed with a thoughtful interior so you can carry your belongings in an organized way. Each bag has one zippered inside pocket and one open inside pocket for quick access to your essentials, while maintaining a sleek and stylish design.

At Sorelll, we consciously choose quality and sustainability over disposability. We believe in fewer, but better bags. Each bag is designed to last and remain a staple in your daily routine.

Shipping & Delivery

Shipping times vary per country. Please view our Shipping Policy for delivery times.

Once your order has shipped, you will receive a tracking link via email. You can also track your package at any time on our Tracking page using your tracking number or order number. If the tracking isn't updated right away, don't worry. It may take 24 to 48 hours to activate after shipment.

Orders & Returns

To initiate a return, please contact our customer support team at support@sorelll.com within 14 days of delivery. We will guide you through the process.

Please see our full Refund Policy for more information.

We kindly ask you to inspect your order carefully upon receipt. If you discover defects, damage, or if you happen to receive an incorrect item, please contact us. Your satisfaction remains our top priority, and we are happy to offer you the best possible solution.

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FAQ

Frequently asked questions

We started Sorelll with a simple idea: a bag should be both stylish and practical, without compromise. We noticed that many bags were either too complex, or too simple and not functional enough. The right balance was missing.

That's why we decided to create our own collection. Sorelll stands for a sleek and thoughtful design, with attention to detail and ease of use. Our bags are minimalistic without being boring, organized without superfluous elements, and strong enough for everyday use.

We believe that a bag should not only be beautiful but also effortlessly move with your day.

The Sorelll bag has a spacious and practical size of 34 × 13 × 34 cm, allowing you to effortlessly carry all your essential items. Think of your wallet, phone, keys, make-up, and even larger items like a tablet or a small laptop.

Yes. Sorelll bags are designed with a thoughtful interior so you can carry your belongings in an organized way. Each bag has one zippered inside pocket and one open inside pocket for quick access to your essentials, while maintaining a sleek and stylish design.

At Sorelll, we consciously choose quality and sustainability over disposability. We believe in fewer, but better bags. Each bag is designed to last and remain a staple in your daily routine.

Shipping & Delivery

Shipping times vary per country. Please view our Shipping Policy for delivery times.

Once your order has shipped, you will receive a tracking link via email. You can also track your package at any time on our Tracking page using your tracking number or order number. If the tracking isn't updated right away, don't worry. It may take 24 to 48 hours to activate after shipment.

Orders & Returns

To initiate a return, please contact our customer support team at support@sorelll.com within 14 days of delivery. We will guide you through the process.Please see our full Refund Policy for more information.

We kindly ask you to inspect your order carefully upon receipt. If you discover defects, damage, or if you happen to receive an incorrect item, please contact us. Your satisfaction remains our top priority, and we are happy to offer you the best possible solution.

Get support

To initiate a return, please contact our customer support team at support@sorelll.com within 14 days of delivery. We will guide you through the process.

Please see our full Refund Policy for more information.